Courses to strengthen leadership, communication, and team dynamics for a high-performing workplace.
Developing confident leaders, effective communicators, and high-performing teams The Leadership & Workplace Skills Program empowers current and emerging leaders with the core competencies to thrive in fast-paced, people-centered workplaces. This program combines practical leadership tools with essential workplace skills to strengthen communication, collaboration, and team dynamics.
Whether managing your first team or refining your leadership approach, each course provides actionable strategies to inspire others, build trust, resolve conflict, and create an inclusive, high-performing culture. These courses focus on real-world application, helping participants
confidently lead themselves and others toward shared goals.
Why Choose the Leadership & Workplace Skills Program?
Whether managing your first team or refining your leadership approach, each course provides actionable strategies to inspire others, build trust, resolve conflict, and create an inclusive, high-performing culture. These courses focus on real-world application, helping participants
confidently lead themselves and others toward shared goals.
Why Choose the Leadership & Workplace Skills Program?
- Strengthen trust, accountability, and team engagement
- Master feedback, conflict resolution, and goal setting
- Adapt leadership style to suit diverse teams and situations
- Build emotional intelligence and generational awareness
- Foster a culture of collaboration, inclusion, and continuous improvement
Program Flexibility
All courses within the Leadership & Workplace Skills Program are optional and can be taken individually. While each level follows a recommended sequence to support progressive learning, participants can choose the courses most relevant to their current role or goals.
Whether targeting a specific skill or building toward comprehensive leadership mastery, the program is designed to be flexible, impactful, and immediately applicable in any workplace.
All courses within the Leadership & Workplace Skills Program are optional and can be taken individually. While each level follows a recommended sequence to support progressive learning, participants can choose the courses most relevant to their current role or goals.
Whether targeting a specific skill or building toward comprehensive leadership mastery, the program is designed to be flexible, impactful, and immediately applicable in any workplace.
Level 1: Foundational Leadership Skills
Why This Is the Right Flow
This sequence is designed to build a strong foundation in people leadership. It starts with trust, moves through interpersonal effectiveness, and finishes with goal-setting and emotional intelligence. It reflects how new or emerging leaders grow: first, by understanding relationships, then by learning to communicate, coach, and lead others.
Why This Is the Right Flow
This sequence is designed to build a strong foundation in people leadership. It starts with trust, moves through interpersonal effectiveness, and finishes with goal-setting and emotional intelligence. It reflects how new or emerging leaders grow: first, by understanding relationships, then by learning to communicate, coach, and lead others.
Start with Trust and Interpersonal Awareness
Building Trust in the Workplace
Description: Learn to foster meaningful relationships, improve collaboration, and build a foundation of trust that fuels a positive and productive work environment.
Why This Course Matters: Trust transforms individuals into cohesive teams. Without it, communication breaks down, morale suffers, and productivity declines. Trust is essential to every successful organization.
Conflict Resolution for New Managers
Discover tools to address and resolve conflicts confidently using the Above the-Line. The framework focuses on openness, accountability, and solution-oriented thinking.
Why This Course Matters: Left unmanaged, conflict harms morale and relationships. Managed well, it builds trust, fosters collaboration, and enhances team performance, especially critical for new managers.
Building Trust in the Workplace
Description: Learn to foster meaningful relationships, improve collaboration, and build a foundation of trust that fuels a positive and productive work environment.
Why This Course Matters: Trust transforms individuals into cohesive teams. Without it, communication breaks down, morale suffers, and productivity declines. Trust is essential to every successful organization.
Conflict Resolution for New Managers
Discover tools to address and resolve conflicts confidently using the Above the-Line. The framework focuses on openness, accountability, and solution-oriented thinking.
Why This Course Matters: Left unmanaged, conflict harms morale and relationships. Managed well, it builds trust, fosters collaboration, and enhances team performance, especially critical for new managers.
Strengthen Communication and Coaching Skills
Empowering Feedback
Description: Equip yourself with the tools to deliver feedback constructively in difficult moments, ensuring it becomes a vehicle for growth, motivation, and alignment.
Why This Course Matters: Feedback shapes performance and culture. It empowers individuals, strengthens teams, and propels the organization forward.
Exploring Leadership Styles
Description: Understand and apply various leadership styles to adapt to different situations and team dynamics. Learn when to lead, when to coach, and when to empower.
Why This Course Matters: Adaptable leaders inspire innovation and accountability. This course helps you flex your approach to meet the needs of individuals and the organization.
Empowering Feedback
Description: Equip yourself with the tools to deliver feedback constructively in difficult moments, ensuring it becomes a vehicle for growth, motivation, and alignment.
Why This Course Matters: Feedback shapes performance and culture. It empowers individuals, strengthens teams, and propels the organization forward.
Exploring Leadership Styles
Description: Understand and apply various leadership styles to adapt to different situations and team dynamics. Learn when to lead, when to coach, and when to empower.
Why This Course Matters: Adaptable leaders inspire innovation and accountability. This course helps you flex your approach to meet the needs of individuals and the organization.
Learn to Work with Diverse Perspectives
Generational Dynamics: Navigating Multigenerational Workplaces
Description: Bridge generational gaps through communication strategies that promote respect, reduce conflict, and boost engagement in diverse teams.
Why This Course Matters: Today's workforce includes up to five generations. Leaders who understand generational dynamics can turn diversity into a competitive advantage.
Generational Dynamics: Navigating Multigenerational Workplaces
Description: Bridge generational gaps through communication strategies that promote respect, reduce conflict, and boost engagement in diverse teams.
Why This Course Matters: Today's workforce includes up to five generations. Leaders who understand generational dynamics can turn diversity into a competitive advantage.
Navigating & Understanding Social Styles
Navigating Social Styles
Description: Understand different social styles and learn how to adapt communication and leadership strategies for more effective interactions.
Why This Course Matters: People communicate differently. Adapting to social styles improves teamwork, enhances productivity, and reduces friction.
Understanding Yourself and Others' Social Styles
Description: Increase self-awareness and interpersonal effectiveness by exploring your social style and how it impacts workplace dynamics.
Why This Course Matters: Strong teams start with self-awareness. Understanding and adjusting to other styles enhances collaboration and reduces misunderstandings.
Navigating Social Styles
Description: Understand different social styles and learn how to adapt communication and leadership strategies for more effective interactions.
Why This Course Matters: People communicate differently. Adapting to social styles improves teamwork, enhances productivity, and reduces friction.
Understanding Yourself and Others' Social Styles
Description: Increase self-awareness and interpersonal effectiveness by exploring your social style and how it impacts workplace dynamics.
Why This Course Matters: Strong teams start with self-awareness. Understanding and adjusting to other styles enhances collaboration and reduces misunderstandings.
Set Clear Direction and Lead with EQ
Goal Setting and Communicating Them Effectively
Description: Master the SMART framework and stakeholder alignment techniques to set clear, actionable goals that inspire commitment and accountability.
Why This Course Matters: Well-communicated goals drive focus, motivation, and productivity. This course ensures your goals are both achievable and impactful.
Leading with Emotional Intelligence
Description: Develop self-awareness, emotional regulation, and empathy to foster deeper connections and more resilient teams.
Why This Course Matters: EQ is a top predictor of leadership success. High-EQ leaders inspire trust, navigate conflict well, and create thriving work cultures.
Goal Setting and Communicating Them Effectively
Description: Master the SMART framework and stakeholder alignment techniques to set clear, actionable goals that inspire commitment and accountability.
Why This Course Matters: Well-communicated goals drive focus, motivation, and productivity. This course ensures your goals are both achievable and impactful.
Leading with Emotional Intelligence
Description: Develop self-awareness, emotional regulation, and empathy to foster deeper connections and more resilient teams.
Why This Course Matters: EQ is a top predictor of leadership success. High-EQ leaders inspire trust, navigate conflict well, and create thriving work cultures.
Level 2: Strategic and Team Leadership Skills
Why This Is the Right Flow
This flow mirrors the natural progression of leadership growth—from mindset and foundational awareness to strategic thinking, team empowerment, and operational excellence.
Why This Is the Right Flow
This flow mirrors the natural progression of leadership growth—from mindset and foundational awareness to strategic thinking, team empowerment, and operational excellence.
Start with Mindset and Readiness for Change
Shifting Mindsets – Leading Above the Line
Description: Learn how to adopt an ownership mindset, elevate responsibility, and promote personal accountability in leadership.
Why This Course Matters: Mindset drives behavior. Leaders who operate above the line—focused on solutions, ownership, and intentionality—set the tone for high-performance cultures and resilient teams.
Introduction to Change Management
Description: Gain essential knowledge and tools to guide teams through change, minimize resistance, and create a resilient and adaptable culture.
Why This Course Matters: Change is constant. Leaders who manage it well reduce disruption, align teams faster, and keep morale high through transitions.
Understanding Change Management Models
Description: Explore structured models to manage organizational transitions effectively and reduce resistance to change.
Why This Course Matters: Frameworks provide clarity. Using proven models ensures smoother transitions, better communication, and long-term success.
Shifting Mindsets – Leading Above the Line
Description: Learn how to adopt an ownership mindset, elevate responsibility, and promote personal accountability in leadership.
Why This Course Matters: Mindset drives behavior. Leaders who operate above the line—focused on solutions, ownership, and intentionality—set the tone for high-performance cultures and resilient teams.
Introduction to Change Management
Description: Gain essential knowledge and tools to guide teams through change, minimize resistance, and create a resilient and adaptable culture.
Why This Course Matters: Change is constant. Leaders who manage it well reduce disruption, align teams faster, and keep morale high through transitions.
Understanding Change Management Models
Description: Explore structured models to manage organizational transitions effectively and reduce resistance to change.
Why This Course Matters: Frameworks provide clarity. Using proven models ensures smoother transitions, better communication, and long-term success.
Build Strategic Thinking and Crisis Readiness
Strategic Planning Skills for Leaders
Description: Build strategic thinking capabilities and learn how to align resources, make informed decisions, and guide teams toward long-term success.
Why This Course Matters: Strategic leaders future-proof their organizations. This course helps you think ahead, align efforts, and stay resilient in uncertain times.
The Secrets of Skilled Delegation
Description: Learn how to delegate with intention, boosting productivity, developing your team, and focusing on high-impact work.
Why This Course Matters: Effective delegation prevents burnout, builds trust, and empowers your team to grow while freeing you to lead strategically.
Understanding Crisis Management
Description: Prepare for the unexpected with tools and frameworks to respond decisively and protect your organization's stability and reputation.
Why This Course Matters: Crises can shake an organization. Skilled crisis leadership maintains trust, ensures business continuity, and positions the team for recovery.
Strategic Planning Skills for Leaders
Description: Build strategic thinking capabilities and learn how to align resources, make informed decisions, and guide teams toward long-term success.
Why This Course Matters: Strategic leaders future-proof their organizations. This course helps you think ahead, align efforts, and stay resilient in uncertain times.
The Secrets of Skilled Delegation
Description: Learn how to delegate with intention, boosting productivity, developing your team, and focusing on high-impact work.
Why This Course Matters: Effective delegation prevents burnout, builds trust, and empowers your team to grow while freeing you to lead strategically.
Understanding Crisis Management
Description: Prepare for the unexpected with tools and frameworks to respond decisively and protect your organization's stability and reputation.
Why This Course Matters: Crises can shake an organization. Skilled crisis leadership maintains trust, ensures business continuity, and positions the team for recovery.
Strengthen Problem-Solving and Process Focus
Advanced Problem-Solving
Course Description: Problem-solving is more than reacting to issues—it’s about applying structured thinking to overcome obstacles and seize opportunities. In this course, participants will learn the differences between divergent and convergent thinking, apply human-centered design and heuristics, and reframe problems to generate creative solutions.
Why This Course Matters: Great leaders don’t just solve problems—they prevent them. Mastering advanced problem-solving builds confidence, innovation, and resilience, helping leaders navigate uncertainty with clarity and purpose.
Process Improvement – Lessons 1–14 (Overview)
Course Description: This course series walks participants through the full journey of process improvement, from fundamentals to advanced strategies. Topics include identifying inefficiencies, mapping processes, using performance metrics, applying Lean and Six Sigma, and embedding continuous improvement with Kaizen.
Why This Course Matters: Inefficient processes waste time, resources, and opportunity. By mastering process improvement, leaders can drive quality, reduce waste, and lead sustainable operational excellence.
Advanced Problem-Solving
Course Description: Problem-solving is more than reacting to issues—it’s about applying structured thinking to overcome obstacles and seize opportunities. In this course, participants will learn the differences between divergent and convergent thinking, apply human-centered design and heuristics, and reframe problems to generate creative solutions.
Why This Course Matters: Great leaders don’t just solve problems—they prevent them. Mastering advanced problem-solving builds confidence, innovation, and resilience, helping leaders navigate uncertainty with clarity and purpose.
Process Improvement – Lessons 1–14 (Overview)
Course Description: This course series walks participants through the full journey of process improvement, from fundamentals to advanced strategies. Topics include identifying inefficiencies, mapping processes, using performance metrics, applying Lean and Six Sigma, and embedding continuous improvement with Kaizen.
Why This Course Matters: Inefficient processes waste time, resources, and opportunity. By mastering process improvement, leaders can drive quality, reduce waste, and lead sustainable operational excellence.
Empower People Through Delegation and Focus
The Secrets of Skilled Delegation
Description: Learn how to delegate with intention, boosting productivity, developing your team, and focusing on high-impact work.
Why This Course Matters: Effective delegation prevents burnout, builds trust, and empowers your team to grow while freeing you to lead strategically.
Time Management for Leaders
Description: Master prioritization, focus, and planning skills to manage workload and lead with greater impact.
Why This Course Matters: Leaders face constant demands and shifting priorities. Strong time management enables better decision-making, reduces stress, and ensures attention is spent on the highest-value tasks, creating the space to lead more strategically and effectively.
The Secrets of Skilled Delegation
Description: Learn how to delegate with intention, boosting productivity, developing your team, and focusing on high-impact work.
Why This Course Matters: Effective delegation prevents burnout, builds trust, and empowers your team to grow while freeing you to lead strategically.
Time Management for Leaders
Description: Master prioritization, focus, and planning skills to manage workload and lead with greater impact.
Why This Course Matters: Leaders face constant demands and shifting priorities. Strong time management enables better decision-making, reduces stress, and ensures attention is spent on the highest-value tasks, creating the space to lead more strategically and effectively.
Build and Sustain High-Performing Teams
The Four Stages of Team Development
Description: High-performing teams evolve through clear stages—forming, storming, norming, and performing. This course equips managers with the leadership skills to effectively guide teams through each phase.
Why This Course Matters: Great teams are built, not born. Knowing how to lead through team dynamics fosters collaboration, resolves conflict, and unlocks long-term performance.
Create an Enviable Team Culture
Description: A thriving team culture drives performance, engagement, and retention. This course helps leaders assess culture, spot signs of dysfunction, and implement strategies to build a collaborative, high-performing team.
Why This Course Matters: Culture shapes everything. A strong, inclusive culture fuels motivation and success, while a toxic one drains morale and increases turnover. This course provides tools to shape the culture your team needs to thrive.
Building Team Accountability: Strategies for Corporate Success
Description: Accountability is the engine of high-performing teams. This course equips leaders with tools to foster ownership, align goals, and communicate clearly to create a culture of trust and commitment.
Why This Course Matters: Teams without accountability miss deadlines and underperform. This course helps define expectations, enhance feedback, and build a results-driven team environment that boosts productivity and trust.
The Four Stages of Team Development
Description: High-performing teams evolve through clear stages—forming, storming, norming, and performing. This course equips managers with the leadership skills to effectively guide teams through each phase.
Why This Course Matters: Great teams are built, not born. Knowing how to lead through team dynamics fosters collaboration, resolves conflict, and unlocks long-term performance.
Create an Enviable Team Culture
Description: A thriving team culture drives performance, engagement, and retention. This course helps leaders assess culture, spot signs of dysfunction, and implement strategies to build a collaborative, high-performing team.
Why This Course Matters: Culture shapes everything. A strong, inclusive culture fuels motivation and success, while a toxic one drains morale and increases turnover. This course provides tools to shape the culture your team needs to thrive.
Building Team Accountability: Strategies for Corporate Success
Description: Accountability is the engine of high-performing teams. This course equips leaders with tools to foster ownership, align goals, and communicate clearly to create a culture of trust and commitment.
Why This Course Matters: Teams without accountability miss deadlines and underperform. This course helps define expectations, enhance feedback, and build a results-driven team environment that boosts productivity and trust.
